🔒 Legal
Privacy Policy
Last updated: May© 20261. Information We Collect
When you place an order or interact with our site, we may collect:
- Personal info — name, email address, shipping address, phone number
- Payment info — processed securely through Shopify Payments. We do not store card numbers.
- Order details — items purchased, size selections, team/player requests
- Usage data — pages visited, device type, browser, IP address (collected via Google Analytics)
2. How We Use Your Information
We use your data to:
- Process and ship your orders
- Send order confirmations, tracking updates, and delivery notifications
- Respond to customer support enquiries
- Send marketing emails (only if you opt in — you can unsubscribe at any time)
- Improve our website and product offerings
- Prevent fraud and abuse
3. Data Sharing
We never sell your personal information. We share data only with:
- Shopify — our e-commerce platform, for payment processing and order management
- Australia Post / courier partners — for shipping and delivery
- Google Analytics — anonymised site usage data to improve our website
4. Cookies
We use cookies and local storage to:
- Remember your team colour preference
- Track site analytics (Google Analytics)
- Maintain your session and shopping cart
You can disable cookies in your browser settings, though some site features may not work as expected.
5. Data Security
All transactions are processed over SSL-encrypted connections. Payment data is handled by Shopify Payments (PCI-DSS compliant). We do not store credit card information on our servers.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Unsubscribe from marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Contact Us
For any privacy-related questions, contact us at:
Hoopsncrates@gmail.com
Or DM us on Instagram @hoopsncrates